We have a return and replacement policy under the following conditions:
- Damaged or Defective Products: Products received in a damaged or non-functional state.
- Incorrect Product: If you received a product different from what was ordered.
- Dead on Arrival: Products that do not function on arrival and cannot be repaired.
Note: - In case the packaging is damaged, we advise the customer to not accept the delivery.
Return and Replacement Process
Initiate Return and Replacement Request:
- Contact our Customer Care at : +91 8669393000 or email care@dylect.in. Share your Order ID and issue description with supporting images or videos.
Verification:
- Our service team will verify the issue through uploaded media (Videos/Images) and may go on a video call with the customer to troubleshoot and resolve the issue, in case the issue is not resolved online, we will arrange pickup within 3–5 days.
Resolution:
- Repair: If repairable, our technician will resolve the issue at no additional cost, we will arrange pick up and the same will be dispatched after repair within 7 working days of receipt of the product at the service center.
- Replacement: If repair is not feasible, a replacement product will be dispatched within 10 working days.
- Refund: will be processed after successful verification of the proofs by customer care regarding the issue with respect to the product delivered.
Pickup for Replacement
- Once your replacement request is approved, our logistics partner will arrange a pickup within 3-5 working days.
- Our delivery partner will make up to 3 pickup attempts. If unsuccessful, you may need to initiate a fresh return request.
Important: Ensure the product is properly packed with all components. Failure to do so may result in the denial of future requests.