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Privacy Policy

This Privacy Policy encompasses the processing of your personal information shared via our products and services, including:

  1. Dylect’s product website(s) addressed as https://www.Dylect.in (“site” or “website”) and application,
  2. our Hardware product and parts/ components/accessories, including Dylect branded products (“products”),
  3. services, including software services, technical support and services assessable through our products, Mobile App and/ or website and application (“web app”)
  4. software you will download to your smartphone or tablet to access the product services (“mobile app”), and
  5. paid services or subscription services, including services you can access through our website or web app or mobile app.

Our products and services are intended for personal/non-commercial usage only and is not promoted to be used for commercial purposes. The usage and access of the products and services for commercial purposes by an individual(s), group(s) or third parties, other than our direct associates, and associated actions will not be a responsibility of or impose any liability or obligation on Dylect.

INFORMATION THAT WE GATHER

We collect certain personal, non-personal and other information and correspondences from you, as indicated below, that we consider necessary for you to access certain products and services (hereinafter collectively referred to as “information”):

The personal information we collect from users helps us personalize and regularly improve your experience and help us with basic information about Internet trends, number of users, website traffic, and related content with us. Personal information means information that is about any individual, or from which any individual is directly or indirectly identifiable. Personal information shall include all information that can be linked to a specific individual or used to identify any individual, such as (i) contact data (such as Your e-mail address, phone number and account details and password); (ii) demographic data (such as Your gender, Your date of birth, nationality, zip code); (iii) details of consents (records of consents given with the date and time and other relevant information); (iv) billing and payment information (as applicable); and (v) any and all details that may be necessary from the Customer (“personal information”). Please note that the above list is not an exhaustive list and is only an illustrative list.

We do not collect or otherwise process personal information about race, religion, sexual orientation or health or any other information that may be deemed to be sensitive under the relevant laws and regulations applicable in the relevant jurisdiction in the ordinary course of our business.

When browsing our website, you are not required to provide any personal information unless and until you choose to make a purchase or create an account.

Any content on the website or Alexa’s relevant Amazon entity (ies) or Google Assistant’s relevant Google entity (ies) or other public platform shared by you via reviews, comments, blogs, discussion boards, forums, user testimonials, scribbles, etc., becomes published content and are not considered as personal information and is not protected by the Company. We will not be responsible for the accuracy or filtration of any of the content posted on our website by you or any end user, however, we will be entitled to remove any content posted by any person on the website which we, in our sole discretion, consider offensive, discriminatory, racist, defamatory or inappropriate in nature. Further, you are responsible for any third-party personal information obtained, published or shared through the use of the website and confirm that you have the third party's consent to provide such information to us.

When you visit the website or Alexa or Google Assistant’s public platform, relevant non-personal information may be collected such as domain and host from which you access the internet, your internet protocol (IP) address, operating system, browser type, and internet service provider. This type of information does not identify you personally.

We may also be collecting information through our products and services or otherwise. Such data may be backed up to the cloud (i.e., our own cloud software and/ or other third part cloud services) and may be retrieved or restored from such cloud. Such data collected may be used for various purposes, including but not limited to (i) undertaking market analysis including relating to consumer and usage patterns; (ii) undertaking marketing and promotion of targeted and selected goods and services to you based on your use of products, services, applications and your consumption patterns; (iii) enhancing your user experience; (iv) administering and processing your requests; (v) advertisement profiling; and (vi) audience measurement.

Our products and services may enable you to perform certain tasks using your voice and other command controls, including accessing certain third party services. In this regard, we may collect, process (either independently or along with other information/ data collected), store and back up the voice and other control commands and inputs in order to provide any services or improve your user experience. Dylect may also share the voice and other control commands and inputs with the relevant third parties providing third party services for and in relation to the third party services.

Dylect is not responsible for any information/ data collected from you by third parties (including those providing any third party services) and you are required to carefully review and update yourself with the terms and conditions imposed by and privacy policies and disclaimers set forth by such third parties.

We endeavour to provide you with choices and obtain your clear, decipherable and indistinguishable consent regarding the information and personal information you provide to us. Please note that your consent shall be as easy to withdraw as it is to give it, provided your use and access to our products and services and its associated/ linked services (including third party services) may be disabled, non-usable and may not be available at your own cost, risk and responsibility.

The user is free to share the information as per his/ her will. However, we shall clearly state, wherever applicable, if and why you must share your personal information and the consequences in failing to do so. Some services require specific personal information, failure to do so might prevent you from using the service in full capacity and its continuance thereof. We will not be liable and/or responsible for the denial of providing access to any products and services to you on account of inadequacy of information provided by you.

PERSONAL INFORMATION COLLECTED DIRECTLY FROM YOU
LOG IN/REGISTRATION

Initiating an account with us will require the user to provide certain key personal information which will be required for installation and registration with Dylect web apps and mobile apps which is only collected by us when you voluntarily submit it to us and provide consent thereof. For example, if you voluntarily and consensually request a product demo on the website, we consider the information we collect to confirm and process your request, update and respond to any questions you may have. The information collected is necessary or appropriate to fulfil the purpose of the visitor’s interaction with the website and mobile apps. Apart from basic personal information we might also collect information like age, gender, consumer habits, behaviours and patterns to further customize your experience with us. Users can choose not to supply certain information keeping in mind that it may prevent them from engaging in and accessing/ using certain website and mobile apps/ web apps related features. If you voluntarily initiate an account on our website by providing your personal information, we will receive the account information you share in order to ensure streamlined custom services and/or services you explicitly request. If required, we also share this information with certain intermediaries (such as trusted and authorized freight carriers, shipping companies and/ or product/service providers, etc) to process and ship your order, engage your requests and otherwise provide products and services to you.

CUSTOMER SERVICE

We may collect information through our customer support team or communications team that you have shared voluntarily such as subscription details, product serial code, usage details, voice-call recordings, any complaints or issues raised, etc.

SUBSCRIPTION SERVICES

In order to enjoy particular paid subscriptions or exclusive features/ skills, we may collect necessary credit card and billing address details. The user is free to not opt for sharing the required details keeping in mind that a failure to do so might prevent them from reaping the benefits of the particular service or subscription.

CORRESPONDENCES

When you send emails or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our platform, products and other services. Further, the email address you provide for order processing (in relation to product(s) purchased), may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc, and you provide your express consent thereof.

PERSONAL INFORMATION COLLECTED WHEN YOU USE, ACCESS AND ADOPT OUR PRODUCTS AND SERVICES ANALYTICS INFORMATION/ DATA

Certain information is collected and processed with users’ usage of the website and mobile apps, such as log files, number of visitors on the website, website traffic, preferences, interests or other non-identifying statistics. When you connect your smartphone or tablet to our mobile apps or website we might collect and analyse details including but not limited to IP address, login, name, email address, password, phone number and address. Our servers will log IP addresses and collect any third-party websites and related information via our user’s use of the website. Dylect uses this information to analyse the use, viewership and access of our website, to improve user experience and interaction with the website and provide you with best possible services. Our website might also map you IP address to be able to identify you and your shopping cart.

COOKIES

Cookies are stored strings of information used by websites on a user’s device. The information is shared by the browser to the website every time a user return. Dylect uses the automatic data tracking technologies like cookies and other tracking technologies in our products and services to help us track and identify visitors, map their website usage history, their interests, patterns and website access preferences. Visitors who wish to not share information via cookies can apt out of it by setting their browser to refuse cookies before using the website. Users should note that some functionalities might not be available if a user disables cookies. You may also choose to delete the cookies when and as you leave the website.

PRODUCT USAGE

Dylect collects information related to the use of our products and devices by users. We also collect data on the performance of our product and other devices, their parts/ components/ accessories thereof. This is used to map and monitor various performance affecting parameters including but not limited to Internet speed, voltage, camera performance, storage information, or error tracking.

MOBILE DEVICE

In case you are accessing our website or application on your device including, but not limited to, smartphones or tablets, then certain personal information might be accessed like your location and your contact list as per our terms and conditions. You can choose to not share the details in which case certain functionalities will be disabled.

PERSONAL INFORMATION COLLECTED FROM OTHER SOURCES SOCIAL NETWORKING WEBSITES

If the user chooses to register or login through any social networking websites then in that scenario, we can access your basic profile information from such website to the extent voluntarily allowed by you depending on your account’s privacy settings. You understand and agree that all such social networking websites are governed by their respective privacy policies, which are beyond our control. Once you leave our platform or application or link your account with any third party websites including social networking websites, use of any information is governed by the privacy policy of the operator of such social networking website, which may differ from this Privacy Policy

THIRD PARTY WEBSITE LINKS AND SERVICES

We may provide links to some external third-party websites. The provision of any such link does not mean promotion or endorsement of the external website, website or websites, or the product and services offered by it. We do not share any personal information on behalf of our users who choose to visit these websites. However, every third-party website has an independent privacy policy and we will not be responsible for any kind of information collected or gathered by them. You can refer to their particular privacy policies and learn about how they store and process the data shared by you.

If the user is himself/ herself providing us with his/ her third party’s personal information then it shall be the user’s responsibility and consequently any obligations and liability thereof to take proper permissions before sharing such personal information such as sharing any login details, names or images of your associated account users etc.

In summation, you can freely visit and browse our website and mobile app and share personal information as and when you choose based on your express consent. Choosing to share certain additional personal information can lead to access to additional functionalities, ease of access to login or register, ease of creating an account with us, or placing a product or service/ skills order. We might also, from time to time, opt to send you updates regarding products, skills and services, special offers, update on any change in the Terms and Conditions, or any other information we think might be of interest to you. If you wish to not receive such updates, you can always opt and unsubscribe from the mailer list. You can choose it at any time.

Any authorized third parties may collect certain data and information, including sensitive personal data and information for, in relation to and/or in the course of providing the third party services. The collection and use of data, including personal sensitive data, by the third parties shall be as per the terms and conditions and privacy policies (including disclaimers and other statements) specified by such third parties and Dylect shall not have any liability in this regard.

HOW IS THE INFORMATION USED?

The sole purpose of the use of your personal information shared by you is to provide you with a better product experience, continually improve the services offered by us and our website/ any of our platform and applications and smoothen your experience as a user. We may use your personal information shared to us for following purposes:

  1. we may use the information to communicate with you to personalize and improve product and service experience and process and fulfil Your request (if any),
  2. for providing products and services and access thereto, we may disclose your personal information to the Company’s and/or other business partners (as applicable and if required for the purposes of our legitimate business interest),
  3. to improve our products/ devices, provide requisite upgrades and customizations and other associated services,
  4. for analytics purpose to understand how our products and services are being used,
  5. to ensure smooth functioning of our products and services and customer support to take continuous feedback in order to improve our existing services or provide our users with any specific customized service offered by our product,
  6. to send marketing communications, product updates or special offers,
  7. for safekeeping, safety, security and integrity of the Company, website, any platforms, applications and customers,
  8. as and when required by laws and regulations or any government undertaking or judiciary process extending claim or jurisdiction over the Company or our associates,
  9. to maintain your account with us and provide you with a customized service based on your preferences,
  10. to enforce this Privacy Policy,
  11. To contact you and to customise our communication with you and the marketing material/ advertisement we and our partners share with you,
  12. To publish any testimonials or reviews that You may have provided on Our websites and other online platform,
  13. any other specific purpose in which case your consent will be asked prior to using your personal information, and
  14. for any other purpose to give effect to the abovementioned.

HOW IS THE INFORMATION SHARED?

We do not share, disclose, sell or otherwise trade in any information or personal information provided by you with other persons/ entities or any third-party affiliates except for the purposes of our legitimate business interests and to facilitate your requested services based on any information shared by you voluntarily or in the following circumstances including but not limited to:

  1. undertaking market analysis including relating to consumer and usage patterns,
  2. undertaking marketing and promotion of targeted and selected goods and services to you based on your use of products, services, applications and your consumption patterns,
  3. enhancing, improving and personalizing your user experience,
  4. administering and processing your requests, complaints and inquiries, and/ or
  5. advertisement profiling and audience measurement.

Further, we may share, release or transfer information about you, in respect of the following

  1. for legitimate business purposes (including but not limited to operating and upgrading our devices, products and services, our online platforms, conducting our business, or providing any service to you), in accordance with applicable law, with other entities within the Company group and/ or trusted third parties,
  2. when we believe such release is appropriate to comply with the applicable laws, enforce our online platform policies, this Privacy Policy, our devices/ products/ services security, information of other end-users, or protect ours or others’ rights, property, or safety, however, non-personally identifiable visitor/ viewer information may be provided to other parties for marketing, advertising, or other uses,
  3. experts and professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of strict confidentiality and non-disclosure,
  4. we are acquired or go for a merger with another entity. In any such scenarios, Dylect will notify you before the information is shared or transferred. It also implies that any further services and interactions will be a subject to a new privacy policy,
  5. we believe it is necessary to share the personal information in order to control, investigate or take appropriate action regarding any illegal activity, fraud or any situation involving or causing any potential threat to the safety of any person(s), entity(ies) or group(s), as and when required by law and judicial process, or in case of violation of our policy statement or terms of service,
  6. wherein the access, use, preservation or disclosure of such information is reasonably necessary , in good faith, to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request or court order; (b) enforce applicable provisions of this Privacy Policy, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against imminent harm to the rights, property or safety of Dylect, its affiliates and associates and our users or the public as required or permitted by applicable laws,
  7. to the extent necessary for the establishment, exercise or defence of legal rights and remedies, we shall disclose information to any relevant party, law enforcement agency or competent court of applicable jurisdiction(s),
  8. our business partners or marketing, promotional, advertising processes and additionally analyse and suggest if any other related product(s)/ service(s) that shall be suitable for your optimum user experience in order to further improve and customize your experience with us as a user,
  9. for purposes like product shipment, freight carriers, processing credit card transactions and orders or other necessary service providers to facilitate the product as requested by you with third party intermediaries,
  10. you are choosing to invite or link in your circle in respect of our products and services, with your family or friends, and/ or
  11. in any other situation in which case we will seek prior consent before sharing, releasing or transferring your information to any third party.

LAWFUL BASIS FOR PROCESSING INFORMATION

As outlined in this Privacy Policy, we will not process your personal information without a lawful basis to do so and except for the purposes of legitimate business interest. We may process your personal information on the legal bases of: (i) consent (where We have obtained your prior, free, unambiguous, clear, indistinguishable, express consent to the processing; (ii) contract (if you have entered into an agreement with us and such processing is a necessary part thereof for the purposes of legitimate business interest); (iii) compliance with applicable laws; and/ or (iv) to protect the vital interests of any individual.

Further, we may also process certain personal information on the basis of the following legitimate business interests, provided that such interests are not overridden by your data protection and privacy rights and interests: (i) delivering the purchased products and services or other associated/ linked service requested by you; (ii) analyse and suggest if any other related product/ service shall be suitable for you to improve, personalize and customize your user experience; (iii) developing and continuing to develop, upgrade and improve our products and services, our website, our online and other platform(s), learning from your user/ media consumption behaviour to better serve you and other users; (iv) helping us modify, upgrade, customize and/ or enhance our products and services, our website, our online and other platform(s) (online or otherwise), mobile app and web app, software, and its content(s)/ service(s), receiving insight as to what users like or dislike, prefer, their habits and patterns in respect of viewing or aspects thereof; and (v) providing a consistent and secure user experience in connection with our products and services, our website, our online and other platform(s), software and its content(s), any application, other associated/ linked services, mobile app and web app.

RETENTION OF INFORMATION

We retain personal information and other information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with the relevant laws and regulations of relevant jurisdiction. The criteria for determining the duration for which we will keep your personal information and other pertinent information are as follows: (i) we will retain copies of your personal information and other pertinent information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Privacy Policy, the Terms and Conditions, the Limited Warranty Statement, any disclaimers and other statements, including for the duration of time we have an ongoing contractual and binding relationship with you and provide services to you; (ii) if there is a legal obligation to which we are subject (for example, certain applicable laws require us to keep records of your transactions (financial, payment related or otherwise) for a certain period of time before we can delete them); or (iii) keeping in view our legitimate business interest, including any litigation or regulatory investigations.

Notwithstanding the above, we may choose to delete the personal information shared by the user(s) in case the information is no longer required to carry out our legitimate business interests and the purposes for which we were processing the information for, a request to discontinue a service or deactivation of the account is received unless we are required by applicable the relevant laws and regulations of relevant jurisdiction or any other binding action to retain the information for further processing. In case of account/ service deletion or data purging, no backups shall be made in our systems/ servers/ networks whatsoever, at our sole discretion only. We may choose to keep the information in a form which does not permit identifying you personally.

We subject our cloud databases to periodic reviews and updates to gather information which is obsolete and no longer needs to be retained based on certain time periods, taking into account the type of service the user is offered, the duration of our relationship with you, the customized service requested by you, necessary retention periods, and following the specified terms and conditions and the provisions of this Privacy Policy.

ACCESSING, UPDATING AND DELETING YOUR INFORMATION

As a user of our products and services range, you may at any time access, correct, delete, and change or transfer your personal information that we hold, including registration and account details. Additionally, you may at any time access, delete or change the subscribed services you have opted for. You can update or modify the personal information you have included in your profile or change your username by logging in and accessing your account.

You can log in to manage your email preferences and follow the “unsubscribe” instructions in commercial email messages. If required by you, we will delete the personal information provided by you in connection with use and access of our products and services and all associated/ linked services/ content, including applications, software, etc, provided to you. We may retain information about you for the purposes authorized under this Privacy Policy, the Terms and Conditions and the Limited Warranty Statement and/ or other disclaimers or statements thereof, unless prohibited by the relevant laws and regulations of relevant jurisdiction. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity, provided this may affect your use and access to your purchased products and services, software, applications and its associated/ linked services and content may be disabled, discontinued, non-usable and may not be available.

Though you may delete your account, you acknowledge that we may retain certain residual information in connection with your account including but not limited to subscriber related information, payment details and complaints related data (if any). We shall retain your information for our record even after the deletion of your account associated with us and/ or any authorized third party partner(s) only in consonance with this Privacy Policy, the Terms and Conditions and the Limited Warranty Statement and/ or other disclaimers or statements thereof, including for the purpose of compliance with legal obligations, resolving of disputes and enforcing of agreements.

HOW INFORMATION IS PROTECTED?

We are very particular and diligent about the user experience of our end users and ensure proper safeguards to protect the personal information they entrusted to us. We use reasonable security measures to protect information from unauthorized access, maintain data accuracy, and help ensure the appropriate use/ disclosure of information. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology.

We take proper, adequate, efficient and best industry standards related technical, physical, administrative and managerial measures to protect your personal information against accidental loss or unlawful acquiring, unauthorised adulteration, or unauthorised access and misuse or any other unlawful way of information processing of the shared information trusted to us by the users. We share, execute and sign duly stamped and properly drafted contractual agreements with our service providers (third party or otherwise) to safeguard any information from being misused or unlawful access that is in our possession. Even with our best efforts we cannot promise 100% security in certain cases owing to the associated risks of sharing and receiving information via internet as the internet is not 100% secure. We encourage you to use your own discretion while sharing any personal information voluntarily and ensure not to share your login details, passwords or credit card details with non-trustworthy sources.

We host all our products, services, applications, software, platforms, utilize cloud services (i.e., our cloud services and other trusted third party cloud services) in a protected manner by utilizing a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. After a transaction, your sensitive private financial information (such as credit cards and other sensitive information) will not be stored on our servers. The foregoing is subject to your compliance with the following:

  1. You are responsible for maintaining the security and confidentiality of your user id and password while using and accessing our products, services and applications. You acknowledge that neither we nor any of our directors, shareholders or other representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of your user account with us and/or your ability or inability to use the user account; or

Further, you agree and undertake that any information you share on your public profile on our website, platform or Amazon affiliated websites, platform or applications or with your friends and family via the website or mobile apps will be your responsibility and consequently you shall be imposed with related obligations and liability thereof. We are also not responsible for any personal information you share in associated groups, forums or discussions which are public in nature whether such information has been shared on our website, platform, and applications and/ or Amazon affiliated websites, platform or applications or any of our authorized third-party platform(s) and tool(s).

CAN USERS ACCESS THE INFORMATION?

You have the right to request access to receive details about the personal information we collect, retain and maintain about you in order to correct or update any inaccuracies in your shared personal information, to have your shared details deleted or blocked. Most of the shared information will be directly available for access under your account with the website or mobile apps. You can also exercise your right to data portability to ensure seamless transfer of your shared information with any third party at your own discretion, in that case these rights will be subjected to local applicable laws and regulations.

CAN CHILDREN ACCESS THE PRODUCTS AND SERVICES?

Our products and services are meant to be used by adults only. We suggest any use of our product and services by children below the legal age to be considered as an adult should be carefully supervised by a capable and sound adult or guardian. Any discrepancies arising out of any unsupervised usage of our products or services will not be our responsibility and consequently any imposition of obligations or liability thereof shall not be attributable to us.

NOTE: SOME OF OUR PRODUCT AND SERVICES COME OR WILL COME INTEGRATED WITH THE AMAZON ALEXA SOFTWARE (“ALEXA SOFTWARE”) OR GOOGLE ASSISTANT SOFTWARE AND ANY VOLUNTARY USAGE OF THE ALEXA AND GOOGLE ASSISTANT SERVICES WITH OUR PRODUCT MIGHT BE SUBJECT TO CERTAIN PRIVACY GUIDELINES FROM THE ALEXA OR GOOGLE SOFTWARE AVAILABLE FOR USER’S REVIEW AT RESPECTIVE WEBSITES. FROM TIME TO TIME ALEXA OR GOOGLE ASSISTANT MIGHT USE AND STORE INFORMATION BASED ON YOUR SOFTWARE USAGE AND BASED ON THE INFORMATION COLLECTED BY ITS WEBSITE AND BROWSER EXTENSION SOFTWARE (“TOOLBAR SERVICE”). HOW IS THE INFORMATION STORED AND WHAT ALEXA OR GOOGLE ASSISTANT DOES WITH IT IS UNDER ANY CIRCUMSTANCES NOT THE LIABILITY OF OUR COMPANY AND SHALL BE SUBJECT TO ALEXA’S OR GOOGLE ASSISTANT’S PRIVACY POLICIES, TERMS AND CONDTIONS AND DISCLAIMERS/ RELATED STATEMENTS THEREOF, WHICH MAY BE UPDATED/ MODIFIED FROM TIME TO TIME. WE AS A COMPANY ARE NOT ASSOCIATED WITH ANY TYPE OF DATA COLLECTION OR SHARING ON BEHALF OF ALEXA’S OR GOOGLE ASSISTANT’S SOFTWARE AND DISCLAIM AND DO NOT ASSUME ANY RESPONSIBILITY OR OBLIGATIONS AND CONSEQUENTLY ANY LIABILITY ARISING DUE TO USAGE OF ALEXA OR GOOGLE ASSISTANT SOFTWARE BY THE USERS.

INTERNATIONAL TRANSFER OF DATA

To facilitate the provision of our products and services to you, we may store and send your personal information outside the country where you reside or are a national of, including countries which may have privacy protection laws that are less stringent than the ones at the country you reside in. We are committed to protect your personal information during such transfers. However, by using and accessing your authorized and purchased products/ devices and services and thereby giving your consent thereof, you agree and consent to the transfer to and processing of personal information on servers located outside of the country you reside in and that the protection of such information may be different than required under the laws of your residence or nation.

YOUR CONSENT

By using and accessing our products and services, subscribing to user content and associated services, creating your user account, accessing our website, platforms and/ or by providing your information, you consent to the collection, storing, retention (as per applicable laws), use and sharing of such information in accordance with this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring, retaining (as per applicable laws of India) and sharing information (including personal information) related to you with authorized third parties, our trusted partners and agents, service professionals including vendors for the purposes as set out in this Privacy Policy.

HOW TO CONTACT US?

If you have any further questions, suggestions or comments about this Privacy Policy and our Terms And Conditions, our Limited Warranty Statement or would like to request any update in our privacy guidelines then you can reach us at VALUE-ONE RETAIL PRIVATE LIMITED, 633B, Udyog Vihar – V, Gurugram, Haryana 122016. Toll Fee No: 18002586618, Email: care@dylect.in

GRIEVANCE REDRESSAL MECHANISM

Any complaints or concerns with regard to content and/ or breach of this Agreement shall be immediately informed to the designated Grievance Officer as mentioned below in writing or through email at:

VALUE-ONE RETAIL PRIVATE LIMITED, 633B, Udyog Vihar – V, Gurugram, Haryana 122016. Toll Fee No: 18002586618, Email: care@dylect.in

Customer Service Deptt Head.

 

SAFETY AND COMPLIANCE INFORMATION

Use Responsibly. Read all instructions and safety information before use.

FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Liquid ingress on Dylect Smart Indoor camera, hence forth referred as Device, has to be avoided. Keep it away from wet locations like sink or bathroom. Take care not to spill any food or liquid on your Device and do not put any object filled with a liquid, such as a vase, on or near your device. If your device gets wet, carefully unplug all cables without getting your hands wet and wait for the device to dry completely before plugging it in again. Do not attempt to dry your device with an external heat source, such as a microwave oven or hair dryer. Immediately contact Dylect Customer Care for further assistance.

Clean the device with a dry soft cloth. Do not to wipe it with anything abrasive or harsh chemicals. Don't expose your device to steam, extreme heat or cold. For example, do not install your device near any heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Use of third party accessories may impact your device's performance. Use only accessories recommended by Dylect.

Device does not have an on/off button. If you wish to stop power from flowing into your device, unplug the power adapter. Only use the included power adapter with your Device. Do not force the power adapter into a power outlet. If the power adapter or cable appears damaged, discontinue use immediately. Contact Dylect Customer Care immediately .Do not plug multiple electric devices into the same wall socket. Overloading a socket can cause it to overheat and may result in a fire.

Please keep your device on a flat , non slippery heat resistant surface.

SERVICING YOUR DEVICE

If your device is not working as intended , please contact Dylect Customer care at our Tollfree number 18002586618 or write to us at care@dylect.in. Unauthorised service will void the warranty.

OTHER SAFETY CONSIDERATIONS

  • Do not touch your Dylect or any wires connected to your Dylect device during a lightning storm
  • Small parts contained in your device and its accessories may present a choking hazard to small children.